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Privacy policy

 

  1. Introduction

Mote Estates Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website moteestates.co.uk.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

  1. Information We Collect

We may collect and process the following information about you:

  • Personal Identification Information: Name, email address, phone number, postal address, and other contact details you provide.
  • Property & Business Information: Details you provide when enquiring about property services, leases, or other business dealings.
  • Technical Information: IP address, browser type, operating system, referring URLs, and information about your device.
  • Cookies & Usage Data: Information collected automatically through cookies and similar tracking technologies (see section 6).
  1. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide property management services.
  • Communicate with you about updates, offers, or changes in our services.
  • Improve our website, services, and user experience.
  • Comply with legal obligations, resolve disputes, and enforce agreements.

We will only process your data where we have a lawful basis, such as consent, contractual necessity, or legitimate interest.

  1. How We Share Your Information

We do not sell or rent your personal data. We may share information with:

  • Service Providers (e.g., IT hosting, website maintenance, analytics).
  • Professional Advisors (e.g., solicitors, accountants, surveyors).
  • Legal and Regulatory Authorities where required by law.

Any third parties are required to keep your data secure and use it only for the purposes agreed with us.

  1. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, accounting, or reporting requirements.

  1. Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. They help us analyse web traffic and understand how visitors use our site.

You can control or delete cookies at any time through your browser settings. Note that disabling cookies may affect website functionality.

  1. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (“right to be forgotten”).
  • Object to processing or request restrictions.
  • Request transfer of your data to another organisation.
  • Withdraw consent at any time (where consent is the legal basis).

To exercise these rights, please contact us (see Section 9).

  1. Security of Your Data

We take appropriate security measures to protect your data from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet is completely secure.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Mote Estates Ltd
Management Suite
Royal Star Arcade
High Street
Maidstone
Kent
ME14 1JL

Email: help@moteestates.co.uk

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

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